Customer Support

Having an issue?

Submit your request below and we will make it right, fast.

Submit a support request

Fields marked * are required.

Pick the location that matches the machine you used.

California residents: Notice at Collection

What to Expect

  1. 1

    Submit this form

    Fill out the details below. More context helps us resolve your issue faster.

  2. 2

    We review your request

    Our support team reviews each ticket and replies directly to your email.

  3. 3

    Resolution or refund

    We resolve the issue or approve a refund. Approved refunds are processed within 3-5 business days.

Our Promise

  • Safe and secure

    Your information is never shared or sold. It is used only to process your request.

  • Fast response

    Our team reviews every submission and follows up by email.

  • No hassle refunds

    Approved refunds are processed manually. We confirm status by email.

Need help faster?

Scan the QR code on the machine directly. It pre-fills your venue and machine location automatically.

Scan QR, then the form auto-fills venue and floor.